Complaints
London Pregnancy Clinic is committed to providing an outstanding and caring service to you, our valued patients. We are constantly asking for feedback following our appointments, and if you feel like we haven’t met your expectations we would like to hear from you.
Introduction
Ultrasound Link Ltd (T/A London Pregnancy Clinic) is committed to provide the highest standard of service and care to our patients. We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit and this leaflet explains how we deal with concerns or complaints you may wish to raise.
This procedure sets out our approach to the handling of complaints and is intended as an internal guide who should be made readily available to all staff and a summary setting out the approach to complaint handling should be available at reception for any client requesting a copy.
From 1st April 2009 a common approach to the handling of complaints was introduced across health and adult social care. This procedure complies with this.
Coamplaints
London Pregnancy Clinic is a subscriber of ISCAS – Independent Sector Complaints Adjudication Service. Our complaints procedure consists of a three stage process in line with the guidelines that can be found in the ISCAS website.
These are the three stages of the complaint procdure:
- Stage 1 – Local resolution
- Stage 2 – Internal appeal
- Stage 3 – Independent external review via ISCAS
Making a complaint
Our complaints procedure is constantly reviewed and is available upon request to any patient who wishes to submit a formal complaint. For existing patients wishing to make a complaint, please ask our friendly in writing via our contact page.
