Terms and Conditions

Terms and Conditions

By using our website, you accept these Terms and Conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

This page tells you the terms of use on which you may make use of our website https://cityultrasound.co.uk/ (our website), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, including all guidelines. All materials are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

The opinions expressed on the courses presentations are the authors’ own. They solely reflect author’s knowledge, experience and believe at the time of expression. The opinions can change in accordance with new information, experience and other factors. They do not reflect any position of NHS, National Screening Committee, NICE, Department of Health (or other similar medical governance systems in UK or other country), ISUOG (or other similar medical professional societies), FMF (or other similar medical research bodies)

You may print or download Content from the Site for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. You may not engage in systematic retrieval of Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory without prior written permission from City Ultrasound.

You may embed those videos into a third party blog or website that were uploaded on the video sharing site Vimeo or Youtube. These videos have to carry the City Ultrasound logo.

Linking to our site

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Links to other sites

The City Ultrasound accepts no responsibility whatsoever for linked websites or any information contained therein.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Trademarks

City Ultrasound and the City Ultrasound logo and its constituent parts are UK registered trademarks.  We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

Privacy requirements

Our Companyare aware that patient privacy is a priority for all healthcare professionals.

Treatment and other patient management decisions should not solely be based on information provided on our website. We thus recommend that treating physicians always refer to available guidelines whenever possible.

Use of data and information obtained from or through our web site is at your sole risk. No liability is accepted by City Ultrasound for loss or corruption of data.

City Ultrasound and the public

We regret that it is not possible for the City Ultrasound to offer medical advice on any individual or general medical condition. Users of this website seeking advice on any medical condition should consult their medical practitioner.

Payment

You may pay for the services which you order online by supplying your credit/debit card details on the secure online order form. We operate the highest level of security, meaning your card details are not kept.

Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure, as ‘https’ will replace the ‘http’ at the front of the www.clemmente.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Please note that we cannot guarantee the security of data if you communicate with us via email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website. Changes, which we are required to make by law, could apply to orders that you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

TERMS OF BOOKING

HOW IT WORKS 

When you visit our Website, you can choose to either call us to discuss an appointment or to book an appointment online after you have made your selection.

You might decide to call us if you need help to choose an appropriate scan, if you are unsure. If you don’t understand something, please contact us and we’ll give you any information you need.

Whatever kind of screening you’re looking for, you’ll always be asked to make a prepayment on our Website to confirm your appointment.

To book a scan you will have to:

  1. Select your preferred scan and enter the requested date to confirm your pregnancy age
  2. Select a date and time of your appointment and book the scan
  3. Register your contact details with us (your name, last name, address, phone number and email address), so that we are able to contact you with regards to your appointment or a scan;
  4. Agree to our Terms and Conditions and make a pre-payment for your scan. These will guarantee confirmation of your appointment
  5. Submit your order

We will send you an automatically generated email to confirm that you have booked your scan for that specific date and time.

Now that you’ve booked your scan, we will contact you a day before your appointment by SMS to confirm attendance.

PAYMENT

In order to complete the payment, you will have to provide valid credit or debit card details. You must be authorised to use these details and to authorise our payment service provider STRIPE to take payment in full for the scan you have chosen. All major cards are accepted.

Our payment processing platform, Stripe, may also perform a pre-authorisation on the card you have signed up with to ensure your payment details are correct. No card details are recorded by the City Ultrasound. You can find more information about STRIPE here:

https://stripe.com/gb/privacy#international-data-transfers

LATE AND CANCELLATIONS POLICY

To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen by our specialist. As our diagnostic centre might be very busy, you may be asked to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.

If you fail to attend your scan or are more than 15 minutes late to your scan or cancel your appointment less than 24 hours prior to the scheduled time- you will be deemed to have missed your appointment.

Please note that if you cancel your appointment 24 hours or more before its start time you will benefit from free cancellation or rescheduling and will receive a refund for the pre-payment charge if applicable.

  1.  Failure to give the required notice will result in you being charged with a cancellation fee of £50. In this case you will receive a refund for the remainder of the pre-payment charge if applicable.  
  2. If the booking is made less than 24 hours before the appointment start time, we reserve the right to take the pre-payment at the time of the booking.
  3. In the unlikely event that an appointment is missed or cancelled as a result of scheduling errors on our part or failure of the specialist to attend, then we will refund the pre-payment charge made on your debit/credit card.

REFUNDS

We’ll make our best to process refunds within three (3) working days. The funds may take up to five (5) working days to appear on your bank or card statement. All refunds will be processed via our Partner App Stripe.

COVID-19 PRECAUTIONS

Your health is at utmost importance to us and as such we are taking special precautions in the current pandemic environment. We are constantly conducting risk assessment in line with the government and CQC guidelines, and would like to ask you to help us by taking the following precautions:

– If you are feeling ill, or have any of the COVID-19 symptoms, please avoid coming to our centre. We would be happy to reschedule your appointment free of charge after the relevant quarantine period

– Please only bring one visitor from the same household to accompany to your appointment

– Please wear your own personal protective equipment (PPE) such as masks and gloves

– Please be prepared for our friendly staff to check your temperature before you enter our premises

HARMONY TEST (NIPT) CHARGES/REFUNDS:

The Harmony Test (NIPT) involves an ultrasound scan and a simple blood test, results are processed by TDL in London. The usual result turnaround time is 3-5 working days in 95% of the cases from the time they are registered. Please note, that while samples are delivered on the same day they are taken, samples delivered in the afternoon will only be booked for processing the next working day. Samples taken on a weekend will be booked for processing the next working day (Monday unless there is a Bank Holiday.)

The Harmony NIPT can only be done from a gestational age (GA) of 10 weeks –TDL would not accept any blood samples for patients earlier than that GA. GA measurements are done using a Crown-Rump Length (CRL) which can sometimes be inconsistent with your last menstrual period due date estimation; as such, to avoid an extra charge we recommend waiting until at least 10w+2d before to book your NIPT appointment. In case you booked for the Harmony Test, but the ultrasound scan indicated a GA below 10 weeks we would have to reschedule your appointment for another day and charge an extra £50 to cover our extra staffing costs.

In case of No-Call results from the test (about 3% of the cases), we will be happy to schedule in another time to draw another blood sample free of charge. In case of a second No-Call result, we will refund the Harmony Test portion of the appointment charge as per below.

If, upon discussion with our clinician, you decide that the Harmony Test is not the right decision for you, we will refund the Harmony Test proportion of the appointment and will only charge for the scan (£120 for the Essential option and £240 with the Early Anomaly Scan.)

Importantly – the Harmony NIPT only screens for 3 Chromosomal anomalies. If you opt for the NIPT + Essential scan option, this does not include a structural anomaly screening. With the Early Anomaly Scan option, we will screen for at least another 10 structural anomalies which can be detected at this early stage of pregnancy.

GENDER REVEAL/3D AND 4D SCANS:

At City Ultrasound we pride ourselves with our medical approach to fetal scanning. This means that as expert fetal medicine professionals our scans are designed to first and foremost examine your baby’s health and development. We have made a conscious decision to not offer non-medical scans on a stand-alone basis.

That said, we know that many expectant parents prefer finding out the sex of their baby early in the pregnancy and we are happy to provide this service as a free add on for every scan from 13 weeks or with NIPT from 10 weeks. Please note that gender reveal is not always 100% accurate, and in some cases NIPT/scan will fail to detect the gender. We do not offer a refund in case we were not able to detect the gender of the baby for whatever reason, on the basis our services are offered on the diagnostic value of the scans/tests we perform. Similarly, 3D/4D scans will be offered for medical/bonding purposes if there is some time at the end of your scan and after our clinician is satisfied with the medical screening part of the appointment.